Gold Lunar Relaxation Package
Gold Lunar Relaxation Package
Swedish/Relaxation massage with Aromatherapy, Hot Stones, Warm Towels, Lavender Eye Pillow
Service Description
Swedish or Relaxation massage. Full Body or focus work with client covered and draped with sheets. Aromatherapy-infused lotion or in the diffuser, Hot Stones on your back, hands, and toes, Warm Towels for your feet and body, and a Lavender Eye Pillow to cover your eyes and help with relaxation.
Cancellation Policy
We respectfully ask that you provide us with a 12-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 12-hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive the services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. Late Arrival Policy: We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in a loss of time from your massage so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly. Mobile Massage Policy: Massage Start time: Therapists will arrive for your appointment 15 minutes prior to the scheduled starting time. This allows us the time to prepare for the service and discuss each client’s needs before we begin. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If you are unable to be at your designated location, and your late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged. Mobile Cancellation Policy and Fees: Your therapy times are reserved exclusively for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 12 hours in advance. Any cancellations with less than 12 hours notice are subject to a cancellation fee of 100% of the service cost. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss or cancel an appointment with us, our therapists not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on-call” status and may have traveled up to 1 hour to get to your location specifically for your service. For these reasons, we are obligated to compensate our staff for their time. Our therapists reserve the right to cancel your massage based on the safety and cleanliness of the environment of your home that they have traveled to, whether that be inside the home or outside of the home. If for whatever reason they feel that their safety is in jeopardy they will call and cancel the appointment after they have left. Due to Labor, time, and mileage costs, if our therapists travel to you and cancel, the deposit fee you booked the appointment with will be held as payment to Astro Massage Therapy. We understand that there are certain circumstances that arise and we will do our best to accommodate them when we can. Late Arrival / Late Start Policy: All treatment sessions have a specific time schedule therefore we regret that if you arrive late to your location or must start your session later than scheduled, you may not receive an extension of appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment extension. This will be at our discretion and only if our therapist’s schedule allows for it.
Contact Details
7900 Colony Ln, Lenexa, KS, USA